Pricing
Choose a monthly plan or pick individual services with RidgeChoice. Projects and scheduled support can also be booked on their own.
The Shenridge Plans
These plans bundle services for the computers and other systems listed in your quote. Starting prices are per managed business desktop or laptop. RidgeChoice lets you buy services individually or put together your own combination.
Monitoring and protection for your business computers.
Starting at$59per managed workstation / month
Included services
Remote support: Quoted separately.
Monitoring, maintenance, and scheduled support.
Starting at$89per managed workstation / month
Included services
Remote support: Covers the tasks or hours listed in your quote.
Added security, recovery checks, and IT planning.
Starting at$119per managed workstation / month
Included services
Remote support: Follows your quoted allowance. Added security coverage does not include unlimited helpdesk time.
Pick the services you need, individually or together.
Your quoteCustomPrice confirmed before work begins
Available services
All three plans require supported systems, secure admin access, multi-factor authentication (MFA) where available, and system documentation. Your quote lists the computers, accounts, network devices, backup jobs, and scheduled tasks covered. For RidgeMaintain and RidgeManage, it also spells out the included remote-support tasks or hours, when they can be used, and the rate for extra work. We’ll get your approval before going beyond that allowance. Monitoring and endpoint-protection tools are included for covered workstations. RidgeManage adds managed detection and response (MDR) and 24/7 NOC monitoring for the systems listed in your agreement. Patch management covers Windows and approved app updates; separate vulnerability assessments and larger remediation projects are quoted as needed.
Services can be included in a plan or purchased individually through RidgeChoice. If the work is already included in your plan, you won’t be charged an hourly rate for it again. We’ll quote any extra systems or work before you approve them.
Remote support is limited to the tasks or allowance in your agreement. Projects, on-site visits, and extra work are quoted separately. Microsoft 365 subscriptions, backup licenses and storage, hardware, and other software are separate costs unless listed as included. Plans don’t include unlimited helpdesk support or immediate daytime response.
RidgeChoice
Many of these services are included in our plans. RidgeChoice lets you buy them individually, combine them, or add work to your existing plan. Your quote will show an hourly rate, fixed project price, or monthly service price.
You might only need Vulnerability & Patch Management and Backup Health Monitoring. RidgeChoice lets you combine those as recurring services, with any backup licenses or storage shown separately in your quote.
Or start with a network upgrade, then add scheduled maintenance once it’s finished. The project and ongoing work each have a clear price.
2-hour minimum, or a fixed quote. Hardware costs are the only required deposit, paid before work begins.
1-hour minimum, then 15-minute increments. For individual requests or work beyond what your plan includes.
By appointment; 1-hour minimum. Any travel time and mileage charges are listed in your quote.
2-hour minimum. We’ll confirm availability and agree on the rate before accepting the job.
$250 minimum when starting a managed plan. Larger repairs, replacements, and migrations are quoted separately.
First 20 round-trip miles included. We’ll explain any additional mileage or travel-time charges before the visit.
Monday–Friday 4–8 PM and Saturday 9 AM–3 PM Eastern are our standard hours, excluding federal holidays. Evenings and Saturdays don’t cost extra just because of the time. Other weekend times are arranged and quoted in advance.
| Service | Typical work | How it is priced |
|---|---|---|
| Workstations & Deployments | Computer setup, software, and data moves. | Project rate or fixed quote |
| Microsoft 365 & Cloud | Setup, email migrations, accounts, and security settings. | Project or support rate; subscriptions separate |
| Networking & Wi-Fi | Firewalls, switches, Wi-Fi, and network setup. | Project rate or fixed quote; hardware separate |
| Servers & Virtualization | Server and virtual-machine setup, upgrades, and moves. | Project rate or fixed quote; licenses separate |
| Backup & Recovery | Backup setup, restore tests, and recovery planning. | Project or support rate; licenses and storage separate |
| Cybersecurity | Vulnerability assessments, MFA, endpoint protection, and security fixes. | Project or support rate; recurring protection quoted |
| Website Design | Business websites, content updates, and maintenance. | Project rate or fixed quote; hosting and domains separate |
| Individual Monitoring & Administration | Device monitoring, patch management, and account administration. | Monthly quote for the systems and tasks you choose |
Project rates cover installations, upgrades, and planned changes. Support rates cover troubleshooting and routine help.
Billing & Agreements
Plans are billed monthly in advance. Autopay is preferred, and invoices are due within 15 days (Net 15) unless we agree otherwise. Plans have a 12-month term and renew for additional 12-month terms. Cancellation requires 30 days’ notice. Billing questions can be sent to [email protected].
The project deposit covers hardware costs and is paid before equipment is ordered and work begins. No additional deposit is required. Labor and other charges follow the payment schedule in your quote, which also lists licensing, storage, travel, shipping, and applicable taxes.
We’ll get your approval before adding work. Vendor renewal and cancellation terms are explained before you buy. The signed proposal confirms the work, payment schedule, and terms.
Support & Scheduling
All times Eastern. Excluding federal holidays.
On-site visits are by appointment. Other weekend project times can be arranged in advance.
RidgeManage includes 24/7 NOC monitoring. Routine support follows our published hours. Outside-hours help depends on availability and an agreed rate.
Let’s Talk
Tell us about your business and the help you need. Your initial consultation is free.